Refund & Return Policy

Last Updated: August 7, 2026

At KickersAudio, we are committed to delivering premium-quality custom audio products and exceptional customer service. Because many of our products are handcrafted or built to order, please review this Refund & Return Policy carefully before placing your order.

By purchasing from KickersAudio, you acknowledge and agree to the terms outlined below.

Custom Orders

Many of our products are custom-built specifically for each customer.

Order Cancellations

Custom orders may be canceled within 24 hours of purchase.

After the initial 24-hour period, materials may have been ordered and production may have already begun. At that point:

• Custom orders become non-cancelable.
• Custom orders become non-refundable.
• Deposits and production costs are non-refundable once fabrication has started.

If a custom order has not entered production, we may approve a cancellation at our sole discretion.

Ready-to-Ship Products

Returns for eligible ready-to-ship products may be requested within 7 days of confirmed delivery, provided all of the following conditions are met:

• The item is unused and in its original condition.
• The item includes all original accessories, manuals, and packaging.
• A return authorization has been issued by KickersAudio before the item is shipped back.
• The product has not been modified, installed, or damaged by the customer.

Returns sent without prior authorization may be refused.

Non-Returnable Items

The following items are not eligible for return or refund, except where required by applicable law:

• Custom-built speaker systems
• Personalized or made-to-order products
• Products modified at the customer’s request
• Clearance or final sale items
• Gift cards
• Items showing signs of installation, misuse, or damage after delivery
  Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of confirmed delivery.

To process your claim, please provide:

• Clear photographs of the product
• Clear photographs of the shipping box and packaging
• A photo of the shipping label
• Your order number
• A detailed description of the issue

Failure to provide the requested information may delay or prevent the processing of your claim.

We reserve the right to inspect the product before approving a replacement, repair, or refund.

Warranty Claims

If your product develops a manufacturing defect after delivery, please refer to our Warranty Policy.

Normal wear and tear, accidental damage, improper installation, unauthorized modifications, misuse, abuse, water damage (unless specifically advertised as waterproof), and electrical damage are not covered under this Refund Policy.

Return Shipping

Unless the return is the result of our error or a verified warranty issue:

• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a shipping service that provides tracking and insurance, as KickersAudio is not responsible for lost or damaged return shipments.
  Restocking Fee

Approved returns for non-defective, ready-to-ship products may be subject to a 25% restocking fee.

The restocking fee covers inspection, testing, repackaging, and processing costs.

This fee does not apply to products received damaged due to our error or covered under an approved warranty claim.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund.

Shipping fees, expedited shipping charges, and any applicable restocking fees are non-refundable unless otherwise required by law.

Order Changes

If you need to modify your order, please contact us immediately.

Changes may be possible before production or shipment begins. Once a custom build enters production or an order has shipped, changes may no longer be possible.

Chargebacks & Payment Disputes

Customer satisfaction is our priority. If you experience any issues with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Most concerns can be resolved quickly through our customer support team.

KickersAudio reserves the right to contest chargebacks by providing supporting documentation, including but not limited to:

• Order confirmations
• Payment records
• Customer communications
• Production records
• Shipping information
• Tracking details
• Delivery confirmation
• Photographic evidence

Fraudulent chargebacks may result in the suspension of future purchasing privileges and may be pursued through appropriate legal channels.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us:

KickersAudio

Website: https://kickersaudio.com

Email: kickersaudio1@gmail.com

Phone: (214) 460-7951

Business Address:

Farm Ct

Browns Summit, NC 27214

United States